DISCOVERY
Insight, innovation and opportunity
DISCOVERY
Insight, innovation and opportunity
Sales enablement
Optimise revenue and cash flow through effective demand, sales and account management.
Sales enablement is more than simply the provision of sales collateral. It's the management of demand through specific channels, effective selling and seamless transition into account management, support and services. It's about effectively managing the narrative and the economic interaction throughout the engagement, acquisition and retention processes.
Our sales enablement solutions
Demand management
Generating demand from the right customers rather than just filling the pipeline with arbitrary prospects and leads is an important first step in enabling better sales.
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We help businesses to create and forecast demand from current and future customers. We work with commercial teams and their customers to understand short and long-term market trends, customer needs, willingness to buy, to create demand generation tactics, and forecast potential revenue and profitability.
Channel optimization
Adaptive, responsive channel management to meet the changing demands of customers has become a commercial differentiator.
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Our adaptive approaches to commercial channel management focus on three factors: balancing customer preference, optimising resource and maximising channel contribution. We help build process-driven channel management tactics supported by clear metrics, measures and KPI's that inform channel choices
Key account management
Developing and retaining the best customers requires Key Account Management plans that create relationship building and account growth opportunities.
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We support marketing and sales in developing Key Account Management plans that are clearly aligned to value propositions and long term, mutual value creation. We help pinpoint key decision makers and prioritise customer growth opportunities that drive innovation, loyalty and profitable growth.
Customer support
Effective customer support is a major contributor to customer adoption and lifetime value.
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We help businesses identify and prioritise commercial opportunities where support services can help drive revenue and customer value. We work with commercial teams to integrate customer services and account management operations.
Fulfillment
Fulfilment can be a critical competitive differentiator, one that customers truly value, and, one that's difficult for competitors to replicate.
We see fulfilment as much more than order completion. We help businesses systematically optimise processes and ensure all promises are kept, that customer expectations are met, that all products and services are delivered.